Privacy Policy
Red Carpet Transport Ltd respects your privacy. This policy explains what personal data we collect when you use our website and booking services, how we use it, and the choices available to you under UK data protection law.
Information We Collect
We collect information you provide directly, such as your name, email address, telephone number, billing details, pickup and drop-off locations, flight numbers, and special journey instructions.
How We Use Your Information
We use personal data to process chauffeur bookings, communicate confirmations and service updates, coordinate journeys with licensed transport internal partners, provide customer support, and meet legal obligations.
Your Rights
Under UK GDPR, you may have the right to access, rectify, erase, restrict, or object to certain processing of your personal data. Contact support@redcarpetransport.com to exercise your rights.
Sharing With Service Partners
To fulfil your journey, we share relevant booking details with the licensed transport provider assigned to your reservation. We may also share data with payment processors, IT providers, analytics partners, and professional advisers where necessary to operate our platform securely and lawfully. We do not sell your personal data.
International Transfers
Your information may be processed in the United Kingdom and other countries where our partners operate. Where data is transferred outside the UK, we implement appropriate safeguards consistent with applicable data protection requirements.
Data Retention
We retain personal data only for as long as needed to provide services, resolve disputes, enforce agreements, and comply with legal, tax, and regulatory obligations. Retention periods vary depending on the type of data and the nature of your relationship with us.
Your Rights
Under UK GDPR, you may have the right to access, rectify, erase, restrict, or object to certain processing of your personal data, and to data portability where applicable. You may also lodge a complaint with the Information Commissioner's Office (ICO). To exercise your rights, contact us using the details below.
Children
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Policy Updates
We may update this policy to reflect changes in law, technology, or our services. The latest version will always be published on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
Contact Us
For privacy enquiries, requests, or complaints, email support@redcarpetransport.com or write to Red Carpet Transport Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom.