Customer guest portal for chauffeur booking history and trip tracking

Guest account

Customer Portal

Guests revisit bookings, download invoices, store passengers, and open live tracking from one account.

Customer guest portal for chauffeur booking history and trip tracking
Overview

Guest self-service

Registered guests rebook favorite routes with saved passengers and payment methods.

PDF invoices and receipts download for expense reporting without contacting support.

Active trips surface tracking links and chauffeur contact policies.

  • Booking archive
  • Invoice PDFs
  • Saved passengers
  • Live trip panel
How it works

From signup to repeat luxury travel

  • Step 1

    Register

    Guests create accounts post-booking or via OAuth without losing guest checkout.

  • Step 2

    Manage

    Upcoming trips allow note edits within policy windows before dispatch locks.

  • Step 3

    Repeat

    One-click rebook clones prior itineraries with updated pricing.

Customer guest portal for chauffeur booking history and trip tracking
Benefits

Guest value

  • Less support load

    Invoice and itinerary questions drop when guests help themselves.

  • Loyalty signal

    Repeat bookings increase when history is searchable by city and date.

  • Premium feel

    White-label styling mirrors marketing luxury cues inside the account area.

Customer Portal security
Security

Account protection

Guests enable MFA optionally; sessions expire on shared devices.

Payment methods tokenize through Stripe — never stored as raw card numbers in the portal DB.

  • Optional MFA
  • Stripe token storage
  • Session expiry
  • PII export on request
Customer Portal integration
Integration

Portal services

Customer module APIs supply bookings, passengers, and documents to Next.js portal routes.

Tracking deep links sign with short-lived JWTs scoped to booking IDs.

  • Customer NestJS module
  • Signed tracking JWTs
  • Invoice PDF generator
  • OAuth account linking
Customer Portal business use cases
Use cases

Guest profiles

  • Road warrior executive

    Monthly London-Heathrow runs rebook from history with finance CC.

  • Family traveler

    Parents store child seat requests on passenger profiles for holidays.

  • EA booking

    Assistants manage principals itineraries under delegated access policies.

Support

Customer portal FAQ