Operations tower
Live control room for assigning chauffeurs, overriding bookings, and monitoring fleet telemetry.
Dispatchers monitor unassigned bookings, SLA risk flags, and chauffeur availability on one timeline.
Drag-and-drop assignment links jobs to qualified drivers with vehicle class validation.
Override tools adjust pickup times, notes, and billing holds without engineering support.
Incoming bookings sort by pickup time, VIP flag, and partner SLA.
Controllers match vehicle class, language skills, and proximity.
GPS and status feeds highlight delays before guests call support.
Risk flags surface tight airport connections before chauffeurs roll.
Playbooks attach to bookings so new dispatchers follow protocol.
Every manual change logs user, timestamp, and reason code.
Dispatcher roles are tenant-bound — controllers never see another company’s fleet.
Sensitive passenger notes require elevated permission to export.
Portal reads booking, driver, and tracking services via WebSocket subscriptions.
Telephony click-to-call hooks integrate with supported VoIP vendors.
Mass reassign when airport pickups stack during weather holds.
Multiple dispatchers sync staggered departures for summit events.
HQ dispatch takes over when affiliate SLAs breach.
